Testimonials
What our clients say about us
‘We've always found Oyster a delight to work with. Karin is able to get quickly to the hub of the matter and always brings valuable insight. Even when projects take on a life of their own, Karin has always been able to adapt and continue to provide a high-quality, friendly service. She is so good to work with that we think of her as one of the team’
Kami Lamakan, Managing Director, The Loop Communications
'Regent Street worked with Oyster on a portfolio-wide occupier customer satisfaction survey programme. The team at Oyster were professional, knowledgeable and easy to do business with. Karin Thomas was meticulous as a project lead, exactly what a client is looking for from a market research consultant. Oyster's predictive loyalty metric gave us a great way to communicate to our internal teams, and our client, levels of customer loyalty within our customer segments'
David Woodman, Head of Community, Regent Street Management Direct
‘B-Serv has worked with Karin and the team for over 7 years and we've been impressed with the quality of their work, which has always been delivered on time and to a very high standard. We value Oyster's enthusiasm for the research they conduct for us and we know from experience that they never let us down’
Steve Lee, Managing Director, B-Serv Ltd
'This is our first year using Karin and the Oyster team to undertake key research with our customers and their decision makers. This is the largest activity of this sort we’ve ever undertaken and we wanted to make sure that we selected the right partner; one that would be competent but also would fit well with our company values and the way we work. I’m delighted we chose Karin and the Oyster team. Not only did we get great information, stuff that we can make real meaning out of and drive real improvement with, it was done in exactly the right way, and really well received across our customer base. I’m delighted with Oyster and look forward to the next survey.'
Mark Noonan, Customer Development Director, Simons Group
'This is the fourth year we've been working with Oyster to deliver our Customer Satisfaction Survey. Karin and her team, not only deliver an efficient and effective service, but through taking the time to understand our business and key drivers, they have identified ways of improving what we do and optimising the results from our research expenditure. Working together in partnership, Oyster have added real value to our customer insight which has had a significant impact on the business'
Colin Edgar, Group Marketing Manager, Wates Group
'Following our first project, I wouldn't hesitate to use Oyster again. The research conclusions gave us direction not only for creative amendments for our campaign but also as an agenda for change within the business in terms of understanding how new customers think about us and what they need in order to convert to using the bus. Karin kept me up to date with everything including the recruiting and it was very comforting to know that everything was totally under control. This was a great start to using Oyster!'
Nikki Ball, Marketing & PR Manager, Reading Transport Ltd
'Working with Oyster assures us of both highly experienced and personal service, with hands-on management at every stage of the research. Feedback is therefore always from first-hand experience, giving us a depth of insight which not all agencies deliver. We have absolute trust and confidence in the quality of Oyster's work.'
Jonathan Swaby, Head of Marketing, Euler Hermes UK
‘Oyster help us shape the strategic direction of our business by working tirelessly to get the research design right, so we get the maximum benefit from the results. Their approach is professional, they are easy to work with and I would have no hesitation in recommending Oyster to others'
Doug Wotherspoon, Head of Corporate Development, Wates Interiors
‘We found Oyster Research to be professional and supportive. They made every effort to understand our needs and made positive recommendations which we have implemented as a result’
Marketing Executive, AndersElite
'We have always found Oyster Research a real pleasure to work with; Karin is a true professional, with first-rate organisational and personal skills, who delivers well-executed projects on time. Karin has the ability to build excellent relationships with young respondents and her reporting style is thorough and insightful. We are very happy with the work Karin has provided and would have no hesitations in recommending Oyster Research further’
Research Manager, Hobsons
‘Doing a customer survey was a big step for us to undertake. Oyster helped us to see where the benefits would be, and the value we would get out of the survey. Due to the excellent professional service provided by Oyster and the commitment given by Karin, we were very excited and pleased with the value and feedback from our first customer survey. We will be taking action based on these results’
Customer Relationship Manager, Evans Property Group
'Oyster research has been carrying out our annual Staff Survey for us for the last 3 years. We require a high level of confidentiality and efficiency and Oyster have proven to be just the organisation for the job.'
Deputy Head Marketing & PR, Reading Borough Council